Refund & Return Policy
We understand travel plans change. Here is a quick summary of our cancellation, refund, and device return terms. For the full legal version, please see our Refund Policy page.
- 96+ hours before start date: 100% full refund
- 72–96 hours before start date: 50% refund
- Less than 72 hours / same day: No refund
- $15 device deposit: fully refundable when the device is returned in good working condition
- Late returns: may incur extra daily rental fees if not returned within 3 days without notice
- Damaged / lost devices: minor wear is free; significant damage up to $50; lost device $100 replacement fee
What is the data limit per day?
Each device comes with 20GB of high-speed data per day. After 20GB, the speed will be reduced to 3G speed (384kbps) until the next day. This is sufficient for most travelers' daily needs including navigation, social media, video calls, and streaming.
How many devices can connect to one pocket WiFi?
You can connect up to 5 devices simultaneously to one pocket WiFi. This includes smartphones, tablets, laptops, and any WiFi-enabled device. Perfect for families or small groups traveling together.
What is the device deposit?
A $15 USD deposit is required for each device. This deposit will be fully refunded when you return the device in good working condition. The refund is processed on the same day we receive the returned device.
How do I receive and return the device?
Delivery: We can deliver to your hotel or you can pick up at the airport. Please provide accurate hotel details when booking.
Return: Include the prepaid return envelope (provided with the device) and drop it at any post office or hotel front desk before your departure.
Does the device work everywhere in China?
Yes! Our devices work in 200+ cities across China, including all major tourist destinations like Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Xi'an, Hangzhou, and many more. We use China's largest 5G networks for comprehensive coverage.
What are your customer support hours?
Our customer support is available from 9:00 AM to 9:00 PM China Time, 7 days a week. You can reach us via WhatsApp, WeChat, or email. For emergencies outside these hours, please leave a message and we will respond as soon as possible.
Can I use Google, WhatsApp, and Instagram in China?
Yes! All our devices come with built-in VPN that allows you to access international apps and websites including Google, WhatsApp, Instagram, Facebook, YouTube, and more. The VPN is pre-configured and works automatically.
What is your cancellation and refund policy?
Our cancellation and refund policy is designed to be fair and transparent:
- 96+ hours before start date: 100% full refund
- 72–96 hours before start date: 50% refund
- Less than 72 hours / same day: No refund
The $15 USD device deposit is fully refundable in all cases when the device is returned in good working condition. Refunds are processed within 5–7 business days to your original payment method.
Returns: Please include the prepaid return envelope and drop the device at any post office or hotel front desk before departure. If the device is not returned within 3 days of the rental end date without prior notice, additional daily rental fees may apply.
Damaged or lost devices: Minor wear (scratches) is free. Significant damage (broken screen, water damage) may incur up to a $50 repair fee. A lost device has a $100 replacement fee and the deposit is forfeited.
Read the full Refund Policy →
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Alipay, and WeChat Pay. All transactions are processed securely through our encrypted payment system.
Do I need a Chinese ID or phone number?
No! Our devices are specifically designed for international visitors. No Chinese ID, no local phone number, and no registration required. Simply power on and connect - it's that easy.
